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FAQ

Here are a few questions customers sometimes ask. If you have any questions, please contact us.

Do you charge a call out fee?No! Unlike many other companies, we charge no call out fee. This means if you want us to look at something which can't be explained over the telephone, we will come and look at the job free of charge. It is all part of the The Regaso Groups service. You are under no obligation to go through with the job once we estimate how long it will take us.
How quickly can you come out?It really depends on the day, but usually we will book you in within the next few days at a time convenient to yourself. If we have a free handyman, we can come out to you immediately. If it is an emergency ie. Burst pipe or leak we will endeavor to sort it out immediately.
Do your handymen bring their own tools?Yes. Our handymen come to you fully equipped with all tools to tackle the job at hand.
Do your fees include materials?Any materials purchased by The Regaso Group for your job will be added to your invoice (we do not mark up prices on parts, what we pay is what you pay).You are also free to purchase any needed items yourself before we start a job.